Preamble

Acceptance of this Agreement is a mandatory condition for all users (hereinafter referred to as the "Subscriber") of our services. The Agreement is concluded between the Subscriber and Infinity Telecom s.r.o or one of its subsidiaries or affiliates (hereinafter referred to as the "Operator" or "Infinity"), a list of which is provided at the end of this agreement.

By the fact of the first payment for Infinity services, you confirm your acceptance with the terms of this agreement and confirm that you become a party to a legally binding agreement.

This agreement implies the use of electronic communication, in particular the Internet, for the purpose of concluding contracts and order placement, including the transfer of additional necessary data. You agree to receive notices, financial and other documents electronically.

A paper contract can be concluded upon additional request.

1. Terms and definitions.

1.1 Subscriber device — the Subscriber's terminal equipment used to connect to the Operator's HSC via SIP protocol.

1.2 Operator's HSC - the hardware and software complex of the Operator, which provides registration of a subscriber device, making calls and storing operational and accounting information.

1.3 Services - communication services provided by the Operator to the Subscriber.

1.4 Personal account - the Operator's website, which allows the Subscriber to receive details of the Services provided, as well as containing the current tariffs for the Services. Access to the Personal Account is provided through a login and password and terminates at the time of termination of this Agreement.

1.5 Subscriber identification data - information intended to identify the Subscriber in the process of providing the Services. The identification data of the Subscriber is the identification name (hereinafter referred to as the login) and password.

1.6 Subscriber's personal account - a record reflecting the financial relationship between the Operator and the Subscriber. The Subscriber's personal account balance increases by the amount of payments made by the Subscriber and decreases by the cost of the services provided to the Subscriber.

2. Main Conditions

2.1 The Operator obligates, on the conditions specified by the Agreement, to provide the Subscriber with the opportunity to make telephone calls, and the Subscriber obligates to pay for the services in the manner specified by the Agreement at the rates established by the Operator.

2.2 The provision of services may be accompanied by the provision of other services that are technologically inextricably linked with services and aimed at increasing their consumer value.

2.3 The Services provided by the Operator are not intended for making emergency calls, unless such possibility is agreed separately. The Operator disclaims any direct or indirect liability for damages resulting from attempts to contact emergency services using the Operator's Services.

3. Terms of Service

3.1 Services are provided in accordance with the legislation of the country of registration of the Operator, the recommendations of the International Telecommunication Union (ITU), this Agreement and the current tariffs of the Operator.

3.2 Services are provided only through the Subscriber's Internet connection that meets the following requirements (based on one simultaneous call):

• Internet access speed of at least 128 kbps in both directions,
• using a wired connection (not radio, not mobile internet),
• the delay (ping) to the Operator's HSC does not exceed 150 ms, the delay time deviations (jitter) do not exceed 30 ms.

3.3 Services are provided by registering the Subscriber Device in the Operator's HSC via the Internet.

3.4 The availability of the Services is 24 hours a day, 7 days a week, except for scheduled repairs and emergency repairs.

3.5 The availability of the Services in clause 3.4 means the access of the Subscriber Device to the Operator's HSC. The availability of a telephone call to one destination or another cannot be guaranteed.

4. Rights and obligations of the parties

4.1 The rights and obligations of the parties are determined by this Agreement, as well as the legislation of the country of registration of the Operator.

4.2 The Operator obligates:

4.2.1 To provide the Subscriber with communication services on the terms and conditions specified in this Agreement.

4.2.2 Promptly eliminate malfunctions in the Operator's network that prevent the use of communication services.

4.2.3 Take generally accepted technical and organizational protection measures to ensure the confidentiality of information transmitted or received by the Subscriber when using the communication services provided by the Operator. Access to information transmitted or received by the Subscriber may be provided to third parties only in cases provided by the law of the country of registration of the Operator.

4.3 The Operator has a right to:

4.3.1 Suspend the Subscriber's access to the Services in the following cases:

• violation by the Subscriber of the requirements of the Acceptable Use Policy,
• suspicions of unauthorized access to the Services of third parties,
• zero balance on the Subscriber's personal account.

4.3.2 Completely terminate the provision of Communication Services without fund returns in the following cases:

• using the Services to carry out any illegal actions, including (but not limited to): flood (multiple dials of the same number in a short period of time), spam (mass calls with pre-recorded messages or robocalls), any kind of fraud,
• violation by the Subscriber of the requirements of the Acceptable Use Policy,
• resale of Services,
• violation of the Conditions of this Agreement,
• manipulation with caller ID (use of numbers that do not belong to the Subscriber).

4.3.3 Change tariffs for calls unilaterally without additional notifications. The minimum delay before the changed tariff comes into effect is 24 hours (unless otherwise agreed with the Subscriber).

4.3.4 Perform validation checks of the Subscriber's information.

4.4 The Subscriber obligates:

4.4.1 Make advance payments for communication services through the automatic balance replenishment system in the Personal Account.

4.4.2 Personally monitor the balance of your Personal Account to prevent Services interruption when the balance of the Personal Account reaches zero.

4.4.3 Personally monitor calling tariffs in the relevant section of the Subscriber's Personal Account.

4.4.4 Ensure the confidentiality of all identification data received from the Operator and immediately notify the Operator in case of loss or discredit of such data. Do not disclose identification data to third parties.

4.4.5 Bear all costs in case of unauthorized access of third parties to the Subscriber's equipment (including, but not limited to, the Subscriber's device) or in case of use by third parties of the Subscriber's identification data.

4.4.6 Do not use the identification data of third parties, do not falsify identification data, do not use non-existent identification data.

4.4.7 Take measures to protect your equipment, servers, etc. from unauthorized access by third parties.

4.4.8 Provide, at its own expense, access to the Internet to access the Services.

4.4.9 Do not resell the Services.

4.4.10 Do not use numbers (as a caller ID) that do not belong to the Subscriber.

4.5 The Subscriber has the right to:

4.5.1 Use the Operator's Services in accordance with the terms of this Agreement within the balance of the Personal Account.

4.5.2 Receive from the Operator information about the Services and the conditions for their provision, including details of calls for a period not exceeding 6 months.

5. Payment for services

5.1 Services are provided only on a prepaid basis.

5.2 Payment can be made by transferring funds to the Operator's bank account or by replenishing the balance from the Personal Account using electronic payment systems.

5.3 Payments received by bank transfer are credited manually on weekdays (working) days from 9:00 to 15:00 Prague time.

5.4 The main currency of settlements under this agreement is Euro (EUR). Personal account balance and tariffs for services are presented in this currency. Payments can be made in other currencies, in which case an amount in euros equivalent to the amount received by calculating at the rate of the European Central Bank on the day the payment is received, is credited to the Personal Account balance. At the same time, a conversion fee not exceeding 5% can be applied.

5.5 For Subscribers who are residents of the European Union, in addition to tariffs, VAT is applied at a rate of 21%, or reverse charge (VAT 0%), if the subscriber is also a VAT payer and has provided a correct VAT number.

5.6 Clause 5.5 does not apply to legal entities of the Operator registered outside the EEA.

6. Liability of the parties

6.1 The Operator and the Subscriber bear legal responsibility in accordance with the legislation of the country of registration of the Operator.

6.2 The Operator is NOT responsible for:

6.2.1 Functionality of communication networks that do not belong to the Operator, as well as for the inability of using the Services (improper quality of services), which arose due to failure to meet the requirements for the quality of the Internet access channel on the Subscriber's side or between the Subscriber and the Operator's HSC.

6.2.2 Any losses incurred by the Subscriber as a result of using the Services of the Operator.

6.2.3 Operability and correctness of the settings of the Subscriber's equipment used to receive the Operator's Services.

6.2.4 Reliability of the information specified by the Subscriber.

6.2.5 Quality of services in the networks of other telecom operators.

6.3 The Operator is responsible for the correct debiting of funds from the Subscriber's Personal Account for the Telecommunication Services.

6.4 The Subscriber is responsible for the safety of his identification data and for losses that may arise as a result of unauthorized access of third parties to the subscriber's identification data.

6.5 The Subscriber is responsible for providing the Operator with incomplete, inaccurate or incorrect information.

6.6 None of the Parties shall be liable for non-fulfillment or improper fulfillment of obligations under this Agreement, if proper fulfillment turned out to be impossible due to force majeure, that is, extraordinary and unavoidable circumstances under the given conditions: natural disaster, hostilities, riots, fire, earthquake and etc., as well as as a result of decisions and actions (inaction) of public authorities, illegal actions of third parties.

7. Level of service

7.1 The Subscriber agrees that the specifics of the provision of the Services under this Agreement imposes the following restrictions:

• The Operator does not have the ability to control the communication networks of other telecom operators in any areas other than its own network.
• Due to the fact that the Service is provided through the public (not dedicated) Internet, the level of service cannot be guaranteed.

7.2 The Operator's technical support service is available in real time according to the 7x5 scheme, i.e. on weekdays, during business hours. The maximum response delay time cannot exceed 15 minutes (when using instant messengers) or 10 minutes when calling +420 290-000-008. Working hours: from 9:00 to 16:00 Prague time.

7.3 24/7 technical support service is guaranteed by email at support [at] inftele [dot] com or through the ticket system. The maximum waiting time for a response is 45 minutes. A response through other communication channels is not guaranteed.

7.4 When contacting the technical support service, the Subscriber must describe the problem that has arisen, if it is related to specific complaints about telephone calls, then it is necessary to attach the following information:

• the number to which the call was made in full international format (including technical prefixes),
• the number used as the caller ID,
• call time with time zone,
• The IP address from which the call was made.

7.5 The time required to correct a malfunction depends on its nature. Depending on the area of responsibility and the causes of the problems, the terms can vary from a few minutes to the complete impossibility of eliminating the problem.

8. The term of the Agreement and the procedure for its termination

8.1 The Agreement is effective upon your acceptance of its terms and is valid indefinitely.

8.2 If, after the declaration of refusal to perform or after the termination of the Agreement, the Subscriber continues to use the Services, the Agreement is considered valid for an indefinite period.

8.3 The Subscriber has the right to unilaterally refuse to execute the Agreement by sending an application for termination to the Operator by email within at least 5 five working days before the date of termination.

8.4 Termination of the contract does not release from the obligation to pay for the Services in accordance with the terms of the Agreement.

8.5 The Agreement is also considered terminated if there are no debit transactions on the Subscriber's Personal Account within 300 days (the Subscriber does not use the Services). In this case, the unused balance of funds on the Personal Account is transferred in favor of the Operator.

8.6 The Agreement is terminated by the Operator unilaterally in the cases described in clause 4.3.2. of the Agreement.

9. Final conditions

9.1 Infinity has the right to unilaterally change the terms of this Agreement at any time. The Subscriber may be, but not have to be, notified of this fact. The new version of the Agreement will enter into force upon publication on the Operator's website. By continuing to use the Services, you confirm your acceptance with the new terms of the Agreement.

Last update: 04.05.2022

The Operator's companies providing communication services:

Infinity Telecom SK s.r.o., Mliekárenská 10, Bratislava - mestská časť Ružinov 821 09, IČO: 52 845 800

Infinity Telecom, s.r.o., Koněvova 2660/141, Žižkov, 130 00 Praha 3, IČO: 04 425 715

Prohibited Use: